Privacy Policy
Last updated: January 2026
Quick Summary
At Mentrixx, we take your privacy seriously. We collect only the data necessary to provide our coaching platform services, we never sell your personal information, and we implement industry-leading security measures to protect your data.
Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, company name, job title, and phone number when you register or contact us.
- Profile Information: Professional background, coaching preferences, availability, and language preferences.
- Usage Data: Information about how you use our platform, including session data, scheduling information, and feature usage.
- Communication Data: Messages exchanged through our platform between coaches and coachees.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our coaching platform services
- Match coaches with coachees based on expertise, preferences, and goals
- Facilitate scheduling and communication between users
- Send you important updates about your account and our services
- Provide customer support and respond to your inquiries
- Analyze usage patterns to improve our platform
Data Security
We implement robust security measures to protect your data:
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Controls: Role-based access controls ensure only authorized personnel can access data
- Infrastructure: We use enterprise-grade cloud infrastructure with multiple redundancy layers
- Monitoring: 24/7 security monitoring and regular vulnerability assessments
- Compliance: We adhere to industry security standards and best practices
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate personal data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Portability: Request your data in a machine-readable format
- Objection: Object to certain processing of your personal data
- Restriction: Request restriction of processing in certain circumstances
Data Sharing
We do not sell your personal information. We may share your data only in the following circumstances:
- With Your Consent: When you explicitly agree to share information
- Service Providers: With trusted third-party providers who assist in delivering our services
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Mentrixx Privacy Team
Email: privacy@mentrixx.com
Address: Dubai, United Arab Emirates